Returns, Refunds and Cooling-Off Policy
Effective version 2026-06-23
Statutory rights preserved
This policy does not replace or reduce rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law. A contractual return period never shortens a mandatory remedy.
Defective, unsafe or unsuitable goods
Goods that fail applicable statutory quality standards may qualify for repair, replacement or refund during the period and on the terms provided by law. For qualifying goods, the Consumer Protection Act generally provides remedies for defects discovered within six months after delivery, subject to statutory conditions and exclusions.
Online cooling-off
Where the Electronic Communications and Transactions Act cooling-off right applies, an eligible customer may cancel qualifying goods within seven days after receipt, or qualifying services within seven days after conclusion, without penalty. The customer may be responsible for the direct cost of returning goods, and statutory exclusions apply.
Direct-marketing cooling-off
Where a transaction resulted from direct marketing, the customer may have a separate statutory cooling-off right, generally exercisable within five business days as provided by the Consumer Protection Act.
Change-of-mind returns
Where no statutory right applies, a change-of-mind return requires prior approval and goods must ordinarily be unused, complete, safely packaged and resalable. Customised goods, opened hygiene-sensitive goods, digital content, perishables and other legally excluded categories may not qualify.
Return and repair process
Open a return request from the order history for goods to be returned, or open a repair request for serial-numbered goods that need inspection or repair. Do not return or ship repair goods until approval, instructions and a return or repair reference are issued. For repairs, the serial number must be validated against the original dispatched order, shipment tracking must be captured, the unit will be inspected, and the inspection outcome will be recorded. If repair extras are payable, the goods may be held until the charge is paid, waived or account-approved.
Refund timing and method
Approved refunds will be processed within the period required by law or, where no period is prescribed, within a reasonable time after approval and any required inspection. Refunds are paid to a verified original or agreed payment destination; the company will never request passwords or full card credentials by email.
Company and contact details
- Responsible company
- Website Sales
- Registration number
- Not yet published
- Written enquiries
- Use the contact form
- Contact number
- 082 789 9876
- Information Officer
- Erhaldo Human
- Registered address
- 12 BeIT STreet
Aliswell
CoocHouse
1234